A region-by-region reshuffle of Freeview frequencies to create space for future 5G mobile service, which starts in February, will require viewers in East Anglia and parts of Southern England to retune their TV receivers this Spring.
These changes also affect BT, TalkTalk, Plusnet and EE TV users as well as those accessing Freeview channels through a NOW TV Smart box.
For example, Crystal Palace (some relays – parts of Greater London & parts of the Home Counties) will need to retune on 18th April 2018.
Viewers should see on-screen notifications leading up to the changes in their area. If they lose any groups of channels on or after the retune date, they should ensure they rescan their TV or box. If they experience issues after this, there may be works required to their communal TV system and should contact their Managing Agent in the first instance, then us for further advice.