Q. I have a Sky +HD box and have no satellite signal
A. Reboot the Sky Box using the Sky remote:
Q. I have a Sky Q box and have no satellite signal
A. Reboot the Sky box by switching it off at the mains power for 5-10 minutes and switching it back on again.
Q. I have an SCR and have no signal?
A. You may need to re-set your SCR settings on your Sky+ HD box.
Please ensure that the SCR is on i.e. plugged into a mains power socket that is switched on.
It will take a moment for the Box to update and you will need to reboot it (switch it off at the mains for 5-10 minutes).
Q. I only have one satellite feed and have no signal on my Sky +HD box
A. It may mean that your box is no longer on Single Feed Mode. To check this, follow these instructions:
Q. The pictures on my TV are breaking up.
A. This is called pixilating. If it is raining/bad weather, please wait until it stops to see if your pictures return as normal. If you are not experiencing bad weather, then try rebooting the Sky Box. If this doesn’t work please call us on 01892 722 887 to arrange for an engineer’s attendance.
Q. I have sound but no picture / I have picture but no sound.
A. Check your scart lead. This goes from the back of the Sky Box to the back of your TV. Ensure that it is plugged in properly – if necessary remove it from both the back of your TV and Sky box and reconnect it. Once you have checked this, if you are still experiencing problems try a new scart lead.
Q. My HD pictures have disappeared.
A. Check the HDMI lead. This goes from the back of the HD box to the back of your TV.
Q. My Sky +HD Box will not record properly.
A. Ensure both satellite fly leads are screwed onto the dish input connections on the back of the box. If they are then you can try a Planner Rebuild, instructions as follows :
If this doesn’t work you can also try a System Software Update, instructions as follows:
If neither of these works you can try a Full System Reset. However, this will erase any recordings you have stored on the box.
Q. My box is stuck on standby.
A. Try switching it off at the mains power first, if this doesn’t work then your box is faulty. Please call Sky to get a replacement 03442414141.
Q. My magic eye is not working.
A. Ensure the magic eye is plugged into the aerial socket on the back of your TV. Also check that the cable from the back of the Sky box to the magic eye is screwed onto the RF 2 output. If everything is connected properly, check the power for the RF output is switched on in the settings on the Sky box.
Check that RF outlet power supply is on, if this says off, use the arrow keys on the Sky remote to change it to on. Then save the new settings. If none of the above work your magic eye may have gone faulty. You can either purchase one from us or from a local electrical store.
Q. My box keeps turning itself off onto standby.
A. Press the services button on your Sky remote options will be highlighted
Press the down arrow seven times to select Auto Standby option.
Change this so it says off.
If this does not work then your box may be faulty. Please call Sky to get a replacement 03442414141.
Q. My Sky remote control will not control my Sky box
A. Check the batteries first to see if they need changing. New batteries must be fitted within 10 minutes. If this is not the case, it may need retuning. If you have your instruction manual handy please refer to the section on how to retune. If you do not have this please call us for details.
Q. The channels on my Sky box are scrolling by themselves
A. Check if you have something resting on-top of your Sky box as the buttons on top of the box can easily be affected by other equipment sitting on top of them.
Q. I live in a block of flats with a communal system and have no Sky Q signal
A. If you have already tried rebooting the Sky Q box, please check the following
1. There is only 1 satellite lead in the back of the Sky Q box, in dish input 1
2. Have the Sky up on the screen and press the home button
3. Scroll down to SETTINGS
4. Whilst on SETTINGS press 001 and the middle button with the dot on it, in quick succession
5. The SETTINGS menu will change to SETUP
6. Look over to the right and next to LNB type it should say SCR
7. If it does NOT, move across the this option and using the arrow buttons select SCR
8. Then reboot the Sky Q box, so leave it off for 5 minutes at the mains power and switch it back on again
Q. I have no satellite signal
A. Reboot the Freesat Box i.e. turn the mains power off to the Sky Box for 5-10 minutes then turn it back on again.
Q. The pictures on my TV are breaking up.
A. This is called pixilating. If it is raining/bad weather, please wait until it stops to see if your pictures return as normal. If you are not experiencing bad weather, then try rebooting the Freesat box. If this doesn’t work please call us on 01892 722887 to arrange for an engineer’s attendance.
Q. I have sound but no picture / I have picture but no sound.
A. Check your scart lead. This goes from the back of the Freesat Box to the back of your TV. Ensure that it is plugged in properly – if necessary remove it from both the back of your TV and Freesat box and reconnect it. Once you have checked this, if you are still experiencing problems try a new scart lead.
Q. My HD pictures have disappeared.
A. Check the HDMI lead. This goes from the back of the HD box to the back of your TV. Ensure that it is plugged in properly – if necessary remove it from both the back of your TV and Freesat box and reconnect it. Once you have checked this, if you are still experiencing problems try a new HDMI lead.
Q. I have a message on screen saying channel not found / no television signal.
A. First check that the aerial connection is still connected to the back of your television or Freeview box. If the connections are plugged in correctly, carry out a retune. Check the manual for your television or Freeview box to see how to retune your equipment. If this doesn’t work please call us on 01892 722887 to arrange for an engineer’s attendance.
Q. I have a message on screen saying listings not available.
A. First try to reboot your Freeview box, or your television if it has inbuilt Freeview. If this doesn’t work carryout an auto tune. If this doesn’t work please call us on 01892 722887 to arrange for an engineer’s attendance.
Q. I cannot get my television pictures up on screen.
A. This could mean that your television is on the wrong source to be able to receive a digital signal. If you have Freeview built into your television you will need to ensure the television is on DTV to be able to watch Freeview programming. If you have a Freeview box connected via a scart lead, your television will need to be on either scart of AV1. To check how to change the source on your television, refer to your television manual.